Metrics

Digital Customer Experience (DCX): Measure Online Interaction of Your Customer

Digital Customer Experience (DCX): Measure Online Interaction of Your Customer

Understand what is digital customer experience is and how measuring and improving your digital customer experience with data-driven insights can optimize conversion.

Understanding Product Usage: 12 Key Metrics

Understanding Product Usage: 12 Key Metrics

Product usage - Understand how customers interact with your products, and make informed & targeted decisions to improve the customer experience.

Cohort Analysis - Steps to Reduce Churn Rate & Increase Retention

Cohort Analysis - Steps to Reduce Churn Rate & Increase Retention

Cohort analysis is a behavioral analytics method to track and understand user actions by analyzing groups with shared traits and their usage patterns.

North Star Metric with Examples of How Companies Use It

North Star Metric with Examples of How Companies Use It

In this blog, we'll look at what North Star metrics are and examples of how organizations can use them to boost performance and achieve their overall goals.

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